Question 1

Why do I have to create a free membership?

Accepted Answer

Hotel Savvy has private, unpublished rates - those rates that can't be made available to the general public on big brand travel sites. To access those rates, you must be a member (but membership is optional).

Question 2

Is there a booking fee?

Accepted Answer

Hotel Savvy does not charge you a booking fee, nor do we charge your card for your hotel stay.

Question 3

If I book with you, do I still get my hotel reward points?

Accepted Answer

Yes! Every rate offered is points eligible based on that particular brand's program.

Question 4

When will my credit card be charged?

Accepted Answer

Hotel Savvy doesn't charge your card at the time of booking, nor do we store your card data. Your card is passed securely through to your hotel, and the hotel will charge for your stay based on your booking terms. 
 
Guarantee only: Some hotels consider the card for guarantee purposes only, so they will not charge the card in advance, but use it for guarantee purposes (only charging if you no-show or cancel after your cancellation deadline). In that case, you'll present a card at check-in for payment.

Full prepays or deposit required rates: If you have booked a pre-paid, non-refundable rate, or rate requiring an advance deposit, the card may be charged anytime after your booking is confirmed.

Question 5

How do I cancel my reservation?

Accepted Answer

Your email confirmation has a cancel button (at the bottom), or you may contact your hotel directly.

Question 6

How do I make changes to my reservation?

Accepted Answer

Please get in touch with your hotel directly; you'll find their phone number in your email confirmation.

Question 7

Can I pay cash at the hotel?

Accepted Answer

Typically, hotels will allow cash payments upon arrival. The hotel may require an additional deposit or a debit or credit card for your incidental charges (parking, room service, or other fees you may charge to your room). Please get in touch with your hotel directly with any questions regarding their policies.

Question 8

Can I book more than one room?

Accepted Answer

Yes! You can book up to 9 rooms for the exact stay dates and rate - all on the same booking. You may enter each guest's name for their room when booking or contact the hotel directly to add those names once you receive your confirmation email.

Question 9

What is your policy on data privacy

Accepted Answer

Please see our privacy policy for travelers here.  (https://www.hotelsavvy.com/privacy)

Traveler FAQs

View our Privacy Policy and our Terms of Service

View our Accessibility Policy